SERVICES

Our_services

In a nutshell, our  primary  role  is  to  facilitate  the  effective  management  of  the compliance risk in our clients’ departments and divisions through, inter alia, the following:


Setting organisation wide policy and standards for compliance;

Providing advice on compliance related matters;

Monitoring the level of compliance on an ongoing basis;

Establishing and maintaining working relationships with relevant stakeholders;

 Providing assistance to minimize the damage to the organisation’s reputation/image in cases where material transgressions occur;

Reporting to KI’s, audit committee, line management and regulators.

We facilitate the compilation of a compliance manual in conjunction with the relevant staff and other role-players. The manual is based on the standards and norms provided by the Compliance Institute of South Africa, but customised for the specific environment in which our clients function.

The manual addresses:

All the risks that fall within the scope of our appointment;

All material objectives and aspects of the applicable regulatory requirements;

The applicable legislation, rules and regulations and, where appropriate we focus on the “spirit of the law”;

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Comprehensive description of what we do

FAIS Compliance Services

We will:

Assist the Company in the compilation of an appropriate compliance risk management strategy as part of the Company’s overall risk management strategy;

Deliver and update as appropriate a “compliance manual” which will be produced electronically and will be the guide to Compliance Services. It will contain:

–  Explanatory Notes

–  Example Documents and Guides

–  FSB Directives, Guidance Notes and Board Notices

–  How monitoring will take place;

Perform monitoring visits and compliance checks in accordance with a predetermined frequency to assess the extent the Company as a whole has met the legislative requirements of FAIS, which is achieved by checking the Company’s policies, procedures, strategies and financial services delivery records. Where aspects of non-compliance are found, recommendations will be provided which, if followed, will assist the Company to become FAIS compliant;

Immediately provide recommendations to the appropriate nominated person, which will include recommendations as to how any non-compliance issues found can be rectified;

Where necessary, prepare a written report in respect of the compliance status after each monitoring visit which will be delivered to the appropriate nominated person within 7 days of the monitoring visit;

Provide the Company’s appropriate nominated person with a quarterly compliance report which will highlight overall compliant and non-compliant issues and where appropriate will provide recommendations for improvement;

Compile and submit the annual compliance report to the Registrar as required by Section 17 (4) of the FAIS Act;

Amend details of the Company’s license profile with the Financial Services Board as and when required and within the time frames as detailed in the conditions on the Company’s FAIS License subject to that information being provided to the Compliance Practice by the Company within a reasonable time;

Maintain a Representative and Key Individual register on behalf of the Company subject to the provision of accurate   information being provided to the Compliance Practice by the Company as changes occur.

Assess the ‘Fit and Proper’ status of the Company’s Representatives and Key Individuals based on the definitions detailed in the Regulation and on information provided by the Company.

FICA Compliance Services

We will:

Deliver and update as appropriate a “compliance manual” which will be produced electronically and will be the guide to Compliance Services. It will contain:

  • –   Explanatory Notes
  • –   Example Documents and Guides
  • –   FSB Directives, Guidance Notes and Board Notices
  • –   How monitoring will take place;
  • Perform monitoring visits and compliance checks in accordance with a predetermined frequency to assess the extent the Company as a whole has met the legislative requirements of FICA, which will be achieved by checking the Company’s policies, procedures, strategies and financial services delivery records. Where aspects of non-compliance are found, recommendations will be provided which, if followed, will assist the Company to become FICA compliant;
  • Immediately provide recommendations to the appropriate nominated person, which will include recommendations as to how any non-compliance issues found can be rectified;
  • Where necessary, prepare a written report in respect of the compliance status after each monitoring visit which will be delivered to the appropriate nominated person within 7 days of the monitoring visit;
  • Provide the Company’s appropriate nominated person with a quarterly compliance report which will highlight overall compliant and non-compliant issues and where appropriate will provide recommendations for improvement;

Binder/Outsourced Agreements Compliance Services

We will Perform compliance checks of the entity(ies) to which Outsourced/Binder facilities have been provided in accordance with a predetermined frequency to assess the extent the entity(ies) as a whole meet the requirements determined by the Regulations and Directives imposed by the Financial Services Board and the conditions detailed in the relevant Agreement(s);

 

We will:

Investigate the extent to which the entity has performed in terms of the standards and requirements of the outsourced/binder agreement(s), including but not limited to:

(1)   contract and capacity of contract signatories;

(2)   duration and expiry;

(3)   the frequency of activity required v frequency of activity provided;

(4)   level and standard of service;

(5)   correlation of fees charged against services provided;

(6)   type and frequency of reporting;

(7)   sub-outsourcing;

(8)   warranties and guarantees in place.

Check the entity’s operational ability;

Check the entity’s financial soundness

Check the entity’s competence;

Check the entity’s governance, risk management, and internal controls;

Check the entity’s compliance with applicable legislation

Check that the entity’s systems management controls are in accordance with standards.

Immediately provide recommendations to the Company, which will include recommendations as to how any non-compliance issues found can be rectified;

Prepare a written report in respect of the compliance status of each monitoring visit which will be delivered to the Company within 7 days of the monitoring visit;

Provide the Company with a quarterly compliance report which will highlight overall compliant and non-compliant issues and where appropriate will provide recommendations for improvement;

Professional Bodies Codes Of Conduct Compliance Services

We will:

Deliver and update as appropriate a “compliance manual” which will be produced electronically and will be the guide to compliance services. It will contain:

– Explanatory Notes

– Professional Body’s Guidance Notes and Information Notices

– How monitoring will take place;

Perform monitoring visits and compliance checks in accordance with a predetermined frequency to assess the extent the Company as a whole has met the requirements of the Professional Body’s Code of Conduct, which will be achieved by checking the Company’s policies, procedures, strategies and financial services delivery records. Where aspects of non-compliance are found, recommendations will be provided which, if followed, will assist the Company to become compliant;

Immediately provide recommendations to the appropriate manager, which will include recommendations as to how any non-compliance issues found can be rectified;

Prepare a written report in respect of the compliance status of each monitoring visit which will be delivered to the appropriate manager within 7 days of the monitoring visit;

Provide the Company’s appropriate manager with a quarterly compliance report which will highlight overall compliant and non-compliant issues and where appropriate will provide recommendations for improvement;

Short Term Insurance Act Compliance Services

The Compliance Practice will, in terms of predetermined sections of the STIA:

Deliver and update as appropriate a “compliance manual” which will be produced electronically and will be the guide to compliance services. It will contain:
–  Explanatory Notes
–  FSB Directives, Guidance Notes and Board Notices
–  How monitoring will take place;

Perform monitoring visits and compliance checks in accordance with a predetermined frequency to assess the extent the Company as a whole has met the legislative requirements of the predetermined Sections of the STIA which may be achieved by checking the Company’s policies, procedures and strategies as well as certain transaction files. Where aspects of non-compliance are found, recommendations will be provided which, if followed, will assist the Company to become compliant;

Immediately provide recommendations to the appropriate manager, which will include recommendations as to how any non-compliance issues found can be rectified;

Prepare a written report in respect of the compliance status after each monitoring visit which will be delivered to the appropriate manager within 7 days of the monitoring visit;

Provide the Company’s appropriate manager with a quarterly compliance report which will highlight overall compliant and non-compliant issues and where appropriate will provide recommendations for improvement;

Treating Customers Fairly (TCF)

We will:

Conduct an analysis of the state of readiness for TCF using the 6 outcomes as the basis of providing an GAP analysis report.

Thereafter assist with, if required, the implementation of your TCF strategies and procedures once the standards have been set by management.

And thereafter perform on-going monitoring visits, if required, in accordance with a predetermined frequency to assess the extent the Company as a whole is achieving their desired outcomes following the implementation of their TCF strategy and procedures.

So different are these activities that we operate through three separate divisions, with specialist compliance officers employed in each division.

These divisions are:

UMAs
Brokers
Motor
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View more info about the divisions

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