Who we are

Craig joined the financial services industry in 1978 as a junior in a large Manchester based insurer doing claims work. After a couple of years, he moved to a small life and short-term brokerage before leaving for South Africa in 1984.

He initially joined the Federated, but that didn’t last long and soon thereafter moved to Commercial Union where he stayed for six years. In 1991 he joined Allianz in Pretoria as Assistant Branch Manager for a year before being transferred to the Cape Town branch in 1992, where he became Branch Manager a couple of years later. To avoid a transfer back to Johannesburg, he then joined AIG in 1998 and later First Central Insurance (FCI) in 2000, both at Regional Manager level. With the demise of FCI, a move back to Johannesburg was inevitable, so Craig joined a UMA specialising in heavy commercial vehicles in 2002. Craig’s move to compliance came in 2003 following the FAIS Act in 2002 when he opened Pretium Services with Bryan Thomas.

He was awarded his Associate of the Chartered Insurance Institute in 1981 while still in the UK, and completed his Fellowship in South Africa in 1990. He later converted to the Insurance Institute of South Africa format.

He has achieved the designation of Compliance Practitioner (CPrac (SA)) via the Compliance Institute of Southern Africa.

He was a founder member of the Gauteng Chapter of the Compliance Institute of Southern Africa (CISA) Forum for FAIS Compliance Officer members in 2007, of which he is the current chairperson and represents this chapter on both the CISA FAIS and Insurance Exco committees.

He is also a member of the IISA’s Professional Standards Committee (PSC) and chair of its CPD sub-committee.

Rob started his career in the long-term insurance industry straight after leaving school in 1964. His knowledge grew steadily during his nine years with Sun Life Assurance Society in the City of London, after which he moved to Scottish Mutual.

After visiting South Africa in late 1976 for a holiday, Hoskens Life and Pension Brokers were instrumental in bringing Rob and his family to Johannesburg in 1977. In 1980, he joined what was then Bowring Barclays Employee Benefits as the East Rand Branch Manager based in Benoni. In 1982, he became a Fellow of the Institute of Life and Pensions Advisers (FILPA) which was subsequently converted to a Certified Financial Planner (CFP) in 1996.

He was appointed as a portfolio Manager at Absa Consultants & Actuaries in 1993, and later transferred to their Durban office in 1997 as the KwaZulu-Natal Regional Manager. It was during the ensuing 10 years that he became exposed to the requirements of the FAIS Act and the regulatory standards.

Rob finally “retired” from corporate life in 2008 and became a freelance operator providing financial and compliance services on behalf of ICE (the forerunner to Associated Compliance) until he joined on a full-time basis on 1 January 2009.

Rob now represents Associated Compliance as its resident Compliance Officer in KwaZulu-Natal based in Hillcrest, Durban.

Claire started out in the insurance industry in 2004, where she worked at a short-term insurance intermediary carrying out marketing, sales, underwriting and general policy maintenance. After four years, she left the industry and moved to Botswana where she worked with a motorcycle franchise dealership as its office manager. The call of the insurance industry was however not to be unheeded, and just over a year later she returned to Johannesburg where she joined an underwriting manager and worked for three years performing general underwriting and was also assigned to manage the policy renewal process. She later accepted an underwriting position at a large direct marketing intermediary, however she soon became involved in assisting with general compliance matters. Here began her journey to becoming a registered compliance officer, and while working as the Internal Compliance Manager she was registered with the FSCA as a compliance officer under supervision in the beginning of 2014.

Claire joined Associated Compliance in March 2016 and has since completed her three-year supervision period while gaining practical experience across a wide range of FSP models.

She has previously acted in a representative role, and has completed the FAIS Regulatory Examinations for both Representatives and Key Individuals, and holds a Programme in Risk Management through Unisa.

She currently works with intermediaries, underwriting managers and insurers.

John has nearly 40 years’ experience in the short-term industry. He started in 1966 with London & Lancashire Insurance Co. Ltd, then moved across to UNISWA Ins. Co.

UNISWA was acquired by NEG in 1976 and NEG in turn was acquired by Mutual & Federal in 1990. At that stage, he took up a position with Standard General in Johannesburg as Assistant and then Branch Manager Johannesburg, ultimately arriving in Cape Town as Regional Manager Western Cape in January 1995.

Generali, the Italian shareholder, owner of Stangen, decided to disinvest in 1999, whereafter he was ultimately appointed as Regional Manager for Truck and General Insurance Company Limited and ultimately Wheels Underwriting Managers as a Consultant, while taking on the additional function as Cape Consultant for Pretium Services in 2004.

The FAIS compliance commitment grew to the extent that he decided to concentrate in the compliance field, and has been responsible for the compliance monitoring of Associated Compliance clients both Motor and Non-Motor in the Western Cape for the last 12 years.

From a qualifications point of view, he has completed a Unisa Risk Management Programme as well as the regulatory exams for both Representatives and Key Individuals.

Lindiwe started in the compliance industry in August 2006 as a Compliance Administrator at PS Compliance Warehouse t/as Pretium Services, one of the companies that merged to form Associated Compliance.

She has gained a good understanding of both the legislative and procedural aspects of the FAIS legislation while providing internal administrative assistance to FSP clients and support to our compliance officers. She has completed the FAIS Regulatory Examinations for both Representatives and Key Individuals, and holds a Higher Certificate in Financial Planning through Milpark Business School.

In July 2016, she was registered with the FSCA as a compliance officer under supervision and will continue with her ongoing development until July 2019 when she will complete her minimum supervision period.

• Morag Ormrod
• Janine Snashall